How to reach us
- Email: support@truefitsocks.com — the fastest way, and the best for order questions.
- Phone: (844) 405-4945 — Monday to Friday, 9am–6pm ET.
- Post: 10199 Dean Drive, Manassas, VA 20110, United States
What to include
If your message is about an existing order, include your order number and the email address you ordered with. That alone usually turns a two-day back-and-forth into a single reply.
Common questions we can answer instantly
- Which size do I need? Usually answered by the size guide, but send us your calf measurement and shoe size and we'll tell you.
- Where's my order? See shipping and delivery times first, then email us with the order number.
- I want to return or exchange. See returns & refunds — it's a one-email process.
- Is this right for my condition? We can tell you what the product is and isn't, but we can't give medical advice. Check with your clinician, especially if you have diabetes, arterial disease or heart failure.
Response times
Email: within one business day. Phone: immediate during opening hours; leave a voicemail outside them and we'll call back. We don't use chatbots for support.
Everything else you might want to know is on the FAQ page.