The guarantee in one paragraph
You have 30 days from delivery. If TrueFit socks don't fit, don't feel right, or simply don't help the way you hoped, email support@truefitsocks.com with your order number and we'll process a refund. Worn pairs are included — you can't judge compression without wearing it.
How to start a return
- Email support@truefitsocks.com from the address you ordered with, quoting your order number.
- Tell us briefly what went wrong. It genuinely helps us improve the product.
- We reply within one business day with next steps.
- Once approved, your refund is issued within 2 business days.
Exchanges
Wrong size is the most common reason people write to us, and it's the easiest to fix. Tell us which size you need and we'll send the replacement — no additional shipping cost. To get it right first time, measure your calf using the size guide rather than ordering by shoe size alone.
Damaged or faulty items
Send a photo with your order number and we'll replace the pair immediately. You don't need to return the faulty item.
Lost or undelivered parcels
If tracking shows no movement for five business days, or the carrier marks a parcel delivered that you never received, contact us and we'll reship or refund. See the shipping page for delivery windows by region.
Refund timing
| Stage | Time |
|---|---|
| Our reply to your email | Within 1 business day |
| Refund issued by us | Within 2 business days of approval |
| Appears on your statement | 5–10 business days (bank dependent) |
Why we can afford to do this
Because most people keep them. The wide comfort strap solves the single biggest reason people abandon compression socks — the band digging into the calf — so returns are rare. Read what customers actually said on the reviews page.